Complaints & Disputes
We're committed to resolving any concerns fairly, transparently, and as quickly as possible. Here's how to raise a complaint with us.
- Acknowledge within 1 business day
- Resolve within 30 calendar days
- Free, fair, and impartial
- External review through AFCA
How to Lodge a Complaint
If you have a concern about any of our products, services, staff, or our handling of a complaint, we want to hear from you. The fastest way to lodge a complaint is to use the form at the bottom of this page, or contact us directly using one of the methods below:
- Phone: 1300 664 734 (Monday to Friday, 8:30 AM to 5:30 PM AEST)
- Email: complaints@speedyfinance.com.au
- Mail: Speedy Finance Pty Ltd, Level 3, 50 Marine Parade, Southport QLD 4215
Please include as much detail as possible, your name, account or loan reference, what happened, what outcome you're seeking, and any relevant supporting documents.
How We'll Handle Your Complaint
Once we receive your complaint, we will:
- Acknowledge receipt within one business day
- Assign a dedicated team member to investigate
- Keep you informed of progress in writing
- Provide a final written response within 30 calendar days
- If we cannot resolve within 30 days, we will explain why and provide AFCA details
We treat every complaint seriously. Lodging a complaint will not affect your relationship with us, your loan, or any future applications.
If You're Not Satisfied with Our Response
Speedy Finance is a member of the Australian Financial Complaints Authority (AFCA). AFCA provides free, independent dispute resolution for consumers and small businesses. If you're not satisfied with our final response (or after 30 days have passed without resolution), you can take your complaint to AFCA.
Submit Your Concern
Use the form below to lodge your complaint. We will acknowledge receipt within one business day.
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