Complaints Policy

Complaints Policy


This policy is applicable to all employees and representatives of Speedy Finance Pty Ltd ACN 107 822 766.

What if you aren't happy with our service?

Should you have a concern with Speedy Finance Pty Ltd, or one of our staff, please contact the Credit Manager, to discuss the matter, we will investigate your complaint as a matter of priority. We undertake to acknowledge our receipt of your complaint within one business day, and to keep you updated on the progress of our investigation on a regular basis. If you wish to know the progress at any other time, contact us and we will be happy to advise you during the term of our investigation. This Financial Hardship Policy outlines the minimum standards Speedy Finance Pty Ltd will adopt where a customer is experiencing financial hardship in accordance with the provisions of the National Consumer Credit Protection legislation.

What if we can't resolve your complaint to your satisfaction?

Hopefully we will be able to resolve any issues or concerns you have and we will work very hard to this aim. Should you, however, not be happy with the outcome, you may wish to consider making contact with the following organisation:

Credit Ombudsman Service Limited (COSL)> or call 1800 138 422

What if you have more questions?

Please call or email us:

Telephone:1300 66 47 34
Post: PO Box 5179, Bundall QLD 4217